Vermont Fest 2024

Apple’s foray into enterprise device management has been a series of incremental changes that has resulted in current best practices standing in conflict with traditional fleet deployment. Fortunately, Apple has also introduced new tools to deal with these legacy challenges so that now is the prime time to prepare for the future of Apple devices using your organization’s Apple School Manager instance.

In this session, we will set the stage by surveying the history of Apple device deployment in education environments, one which was characterized by user-created Apple IDs that were barely a step away from personal ownership. We will then focus on the two primary challenges this has produced, namely, devices being rendered unusable by Activation Lock when transferring users and the existence of user identities that appear to be organization-based but exist without oversight. We will then do a deep dive in understanding the cause of these issues and establish clear processes for avoiding and ameliorating these situations using tools made available by Apple, including the newly announced process for directly converting Personal Apple Accounts to Managed Apple Accounts.